When Your Customer’s Talk What Do You Hear? by Marilyn Suttle

Take a moment to recognize what your client might be feeling and needing. Years ago I studied Non-Violent Communication and took the courses. During an early session, the instructor pulled out a giraffe puppet, and a set of jackal ears which…

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Marilyn Suttle

Marilyn Suttle is a success coach, bestselling author, and international speaker. She specializes in sharing “Suttle Shifts” for breakthrough results. Marilyn helps professionals turn the unhappy and indifferent customers into raving fans, while creating a happy, passionate lifestyle for her clients. Visit her on facebook at www.facebook.com/SuttleShift or email her at Marilyn@MarilynSuttle.com.
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