Author Archive: Gary Blair
Think Like a Customer by Gary Blair
Friendliness, quality, convenience, timeliness, respect, and gratitude all count You’d think more people and companies would have gotten the message that every customer counts. It’s common sense, obvious, transparent–isn’t it? You take care of the ones who pick up the tab!……Read...
The Secret Sauce of Great Customer Service by Gary Blair
Five value creation strategies – the secret sauce of great service that will keep your customers coming back for life. Secret-sauce Customer-centered leadership is the cornerstone of success. Here are five value creation strategies, the secret sauce of great service that……Read...
The “X” Factor of Success by Gary Blair
The “X” Factor serves and protects your character, credibility and commitments. It ensures that what you want to accomplish gets accomplished. What if I were to follow you with a camera crew 24 hours a day 7 days a week……Read...