Appreciating Service by Linda Yates
If we focus on what is right with others we will see more that is good within ourselves. While sitting in a restaurant the other day, I noticed the table next to me and how the serving staff was very…Read...
Author Archive: Linda Yates
Linda Yates Speaker/Writer/Coach Linda has more than 20 years of experience in sales, customer service, marketing, business development and fund raising. She has spoken on topics such as leadership, customer service, personal development and growth, business marketing and communication. She has written for national publications on marketing strategy planning and development and has been a highly sought after asset for a variety of businesses and organizations. She currently leads the exciting and diverse real estate training experiences on behalf of an industry leading organization. From online seminars to workshops to boot camps, she delivers the educational programs that help investors and first-time homebuyers thrive in today’s real estate market. With extensive project planning, public speaking and educational training experience, Linda distills complex issues into easy-to-understand messages that help individuals from all walks of life achieve their real estate goals. Some of her latest training seminars have been directed to consumers facing economic challenges and providing strategies and solutions to ease or provide relief from today’s prevalent hardships. Prior to working in the real estate industry, Linda executed motivation and training programs to thousands of individuals from several Fortune 500 companies on their internal processes and strategic initiatives throughout North America. She is no stranger to the world of technology where she advised middle market companies on leveraging their existing business systems and to how maximize their customer relationships through technology. Linda’s expertise is being a conduit to facilitate growth from a personal or business setting. She believes that if you “talk” about it, you better be willing to “walk the talk”.
Getting back on the Horse! by Linda Yates
May you have the courage to keep trying to achieve the success that is possible! If you ever attempted to give exceptional service and it blew up in your face, what did you do to pick yourself back up again…Read...
Servant Leaders by Linda Yates
We can become the type of individuals who will inspire others to be the best they can be and provide exceptional service. Last month in the article “The Extra Mile”, the reference “servant leader” was used to describe the general…Read...
The Extra Mile by Linda Yates
Is it hard to go the extra mile? Not really, if you expend just a little more effort the rewards could potentially be tripled if not more. The other day a colleague and I were meeting in my office and…Read...
Service and Chopsticks by Linda Yates
One great way of teaching is leading by example. One way to get your students to learn is to get them to teach you. Last month we explored elements of a positive service experience for both the giver and the receiver….Read...
Changing the Service Paradigm by Linda Yates
Expect a positive experience and take time to pause and try to understand first before you are understood. When was the last time you experienced first hand, great service? How did you feel after the exchange? Did that experience effect…Read...
Service and You by Linda Yates
Linda shares the elements in experiencing and delivering a positive service experience. Have you ever thought about all of the components in going out for dinner? There are many factors that affect the dining experience. The same could be said…Read...