Developing Loyalty by George Madiou

One definition: loyalty implies a faithfulness that is steadfast in the face of any temptation to renounce, desert, or betray.

What does it mean to develop loyalty in business? Loyalty is a two-way street. We can explore our role as businesspersons to our customers and how we can create loyalty to our brand from our customers.

The second important consideration is our company’s commitment to offering the best value for the products and services offered by our distributors. Our role, along with the role of our company and our brand partners, is to create an ideal environment for the growth of our business and the growth and success of the company we represent.

  • Our primary responsibility to our customers (or potential customers) is to have a conversation and carefully listen to their needs and concerns. Loyalty starts with caring enough to listen, not to tell!
  • Once your customers experience that you care enough to listen to them, it no longer seems as if this is a battle or a competition to see who will win.
  • Choosing wisely is an important consideration in the company you choose to represent and in recruiting others to join your team.
  • Long-term loyalty to team members and customers depends more upon the integrity of the company than the hype of promised big fortunes.
  • The integrity of a company shows itself in many ways.
    • How long have you been in business?
    • Are they debt-free?
    • What is their on-time record for paying commission?
    • Overall product and service satisfaction
    • Great reviews from customers and distributors
George Madiou
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