Using the Forgotten Customer Service Art to Grow Your Business! by David Feinstein

DavidLFeinsteinxFocus on these two values and you’ll see that everything falls together nicely and that success comes rushing at you as fast as a snowball creates an avalanche. There’s seems to be a forgotten element to our business. That element counts in nearly any business that you visit. When you go in, you expect a certain level of customer service… or frankly you probably won’t revisit. Now here’s where the problem arises. Those who expect this level of customer service, will go ahead with our own business and completely ignore any focus on customer service. It’s a bit ironic don’t you think? So now, let’s think about this… How does it make you feel when you’re not delivered great customer service when you visit a business? Does it make you want to come back, or does it make you want to stay away forever… and worse… go to that person’s competitor? NULL

Well guess what. YOU are not exempt from customer service with your network marketing business. You are required to deliver great customer service to your prospects and to your customers or they will do exactly as you would do… they’ll go to your competition.

So how do you deliver superior customer service? There are a lot of specific little ways for you to do this of course. I could spout off probably fifteen or twenty different ways right here. But the fact is that customer service comes down to one simple thing. That thing is common sense! And what you have to be logical about is another simple little theory that some know as the “Golden Rule”.

The Golden Rule is to “Do Unto Others As You Would Have You Would Have Them Done Unto You”. This rule is a great maxim to live by…especially in business. Doing so will almost ensure that you’ll have customer service. Unless of course you enjoy being treated badly by businesses that you visit.

So instead of listing a laundry list of things that you should do to make sure that you’re practicing good solid customer service, there are a few values that you must have that will cover nearly everything. The first of those values is… Caring… You see when you care, it’s easy to have great customer service. When you care, and you put others first, you automatically will begin doing the things that bring people back to your business. And the best part is that if you truly do care about your prospects and your customers, you’ll be genuine and that will shine right through. People will feel that sincerity, and therefore want to do business with you again and again, and/or join your business opportunity because they feel like you’ll be there to help them out. Integrity... Having integrity simply means that you do the right thing, even when it’s not always easy. This can also be called character. Having this value means that you’ll treat customers, prospects, and even business partners (downline) with respect. You’ll be honest and do what you say you’re going to do. Integrity breeds accountability which in turn breeds credibility.

Let me tell you… once word gets around that you’re a business man with integrity, it will be hard pressed not to find other business people who want to do business with you one way or another.

The reason for that is that so few people carry these values around with them. So few people put the blinders on to the short cuts. Once you’re known for that the speed of word-of-mouth is incredibly fast as you’ll see. Once you begin focusing on caring and integrity, you’ll see that everything falls together nicely and that success comes rushing at you as fast as a snowball creates an avalanche.


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David Feinstein
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