Friendliness, quality, convenience, timeliness, respect, and gratitude all count You’d think more people and companies would have gotten the message that every customer counts. It’s common sense, obvious, transparent–isn’t it? You take care of the ones who pick up the tab! Service with a Smile Back to Basics Unfortunately, organizations that put customers at the center of the action are rare. The pain and suffering to which many companies subject their customers is disgraceful. Far too often, customers are forced to deal with dispassionate employees, voice mail hell, and a begrudging attitude. They feel underwhelmed, over promised, under served, and unappreciated, which leads to a complete absence of loyalty. Way to go! Let’s face it – NO company can exist without happy customers. These are the people who pay the mortgage, put food on the table, and help put your kids through college. NULL
Loyal customers keep coming back and spending more; they become powerful advocates for your cause. Enthusiastic customers make your work fun, enjoyable and purposeful. B2B should mean “Back to Basics”–a return to business fundamentals where it’s all about the customer.
You can ONLY create lasting value for your business by creating true value for customers, and you can only achieve this by understanding what it is that customers themselves actually value. Think like a customer – walk a mile in their shoes – and you’ll see that friendliness, quality, convenience, timeliness, respect, and gratitude all count.
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Gary is the President of The GoalsGuy, a highly focused training organization whose mission is to help their clients build and sustain superior performance.
They accomplish this objective by helping their clients to better manage their time, enforce boundaries and priorities, and stay focused so they can achieve their goals, grow their business, and be more successful.
Blair is author of the soon to be released book, Everything Counts! 52 Remarkable Ways to Inspire Excellence.
Everything Counts! is the definitive guide on excellence and serves as a call to greater awareness of the small details that impact results. It offers a powerful operating philosophy that will challenge you to reach higher levels of growth, productivity, and performance.
He is married, has three children and spends his time between homes in Florida and New York.
Gary can be reached for speaking, coaching, training and media requests at 877-462-5748.
- Why You Need a Big Challenging Goal by Gary Blair - August 1, 2015
- Think Like a Customer by Gary Blair - October 1, 2011
- The Secret Sauce of Great Customer Service by Gary Blair - September 1, 2011